In Stock Guarantee | Kichler Lighting Experts

In Stock Guarantee

How does it work?

If you order a product from one of our participating brands, and the item ends up on back order, we'll give you a refund! Was your order over $400? You'll get $100 back. Under $400? We refund you 20% off your order! If we don't have it, we'll give you money back for having to wait.

How to Claim Your Credit:

To claim your credit, please call or send us an email within 30 days of receipt of your product, or once you know it's back ordered.
In the subject field please enter: In Stock Credit Claim. You can find our Customer Service number and Helpdesk:

Toll Free: 1-866-203-5392 (dial 3)
﻿Customer Helpdesk﻿

F.A.Q.

Do all orders qualify for the $100 credit?

Does the refund apply to each item that is backordered?

Can I get the In Stock Guarantee credit in addition to the Quick Delivery Credit?

Do replacement orders qualify for the In Stock Credit?

If I cancel or return my order, do I still get the credit?

Is this offer available on orders shipping to Canada?

How long do I ahve to claim my credit?

Related Topics

﻿Protection Plan﻿

﻿Coupon Policy﻿

﻿Replacements﻿

Sales Hours

PHONE HOURS

Monday-Friday 6am - 5pm PST

1-866-203-5392

CHAT HOURS

Monday - Friday 6am - 4pm PST

Saturday & Sunday 6am - 3pm PST